Frequently asked questions

Who can buy our product?

  • We sell direct to retailers and wholesalers only. All of our prices are trade price. We do not sell direct to the public.

Sale or return

  • We offer this on the first order only. If you decide to take our products we will offer to take back any products you do not sell. This is applicable to your first order only, all subsequent orders must be paid for in full prior to delivery.

Order methods

  • You can set up an account and order via our online store
  • You can email through a purchase order to contact@wonderfulwildlife.org
  • You can call us on <a href=”tel:0333 577 5200″>0333 577 5200</a> and provide us with your order requirements and delivery address.
  • We will then send you an invoice for payment which needs to be received before we dispatch the goods.

Minimum orders

  • As we supply wholesale prices we specify a minimum order of 10 units per product.
  • There is no maximum order, the only limit is our available stock.

Payment options

  • We kindly request that all orders are paid in full prior to delivery.
  • We offer a full refund service if you a are not happy with the products as per our terms and conditions
  • You can make a secure payment online via PayPal
    Paypal allows you to pay by your credit or debit card or via your PayPal account.
  • We never see your credit card or bank account details – this is all handled by PayPal using their secure website
  • If you do not have to have a PayPal account – you can check out as a PayPal Guest user
  • PayPal is completely free to ALL buyers
  • PayPal supports payments in multiple currencies

Returns and Exchanges

  • You have the legal right to cancel your order up to 14 calendar days after the day you placed the order. Refer to our Cancellation Rights Policy here

Shipping

  • We offer FREE Postage and packaging for all orders within the UK mainland.

  • When is my order dispatched? – we aim to process and dispatch your order within 48 hours.

  • How long will it take to receive my order? – we dispatch First Class Royal Mail or 48hr Parcel Force for larger orders.

  • International Orders? – for orders placed for delivery to outside of the UK Mainland shipping costs will apply. Please contact us for pricing.

Still not answered your question?

Please just drop us an email contact@wonderfulwildife.org or call us on 0333 577 5200
. If we cannot answer your call for any reason please leave a message and we will get straight back to you.